Contact Us

Here is the list of each inquiry that partners can contact to the relevant department.

TeamEmailResponsibilities

Technical Support Team (24/7)

partnersupport@codapayments.com

  1. Transaction check

  2. Refund request

  3. Payment channel outage

  4. Failed to login Publisher Portal

Partner Business Team

publisher_team@codapayments.com

  1. Transaction conversation rate

  2. New channel available

  3. Financial inquiries

  4. Create new Publisher Portal account

  5. Issues related with VAT

Codapay Support Team

codapay_integration@codapayments.com

  1. Updating Sandbox URL

  2. Production Testing request

  3. Resetting Publisher Portal account

  4. FTP/S or SFTP report

  5. Renotify Codapay transaction

  6. Error codes not listed in this document

Codashop Support Team

codashop_integration@codapayments.com

  1. Codashop integration

  2. Production testing request

  3. Content and price update

  4. Product page maintenance

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