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Contact Us

Here is the list of each inquiry that partners can contact to the relevant department.
Team
Email
Responsibilities
Technical Support Team (24/7)
  1. 1.
    Transaction check
  2. 2.
    Refund request
  3. 3.
    Payment channel outage
  4. 4.
    Failed to login Publisher Portal
Partner Business Team
  1. 1.
    Transaction conversation rate
  2. 2.
    New channel available
  3. 3.
    Financial inquiries
  4. 4.
    Create new Publisher Portal account
  5. 5.
    Issues related with VAT
Codapay Support Team
  1. 1.
    Updating Sandbox URL
  2. 2.
    Production Testing request
  3. 3.
    Resetting Publisher Portal account
  4. 4.
    FTP/S or SFTP report
  5. 5.
    Renotify Codapay transaction
  6. 6.
    Error codes not listed in this document
Codashop Support Team
  1. 1.
    Codashop integration
  2. 2.
    Production testing request
  3. 3.
    Content and price update
  4. 4.
    Product page maintenance