Contact Us

Here is the list of each inquiry that partners can contact to the relevant department.

Team	Email	Responsibilities
Technical Support Team (24/7)	[e-mail]	Transaction check Refund request Payment channel outage Failed to login Publisher Portal
Partner Business Team	[e-mail]	Transaction conversation rate New channel available Financial inquiries Create new Publisher Portal account Issues related with VAT
Codapay Support Team	[e-mail]	Updating Sandbox URL Production Testing request Resetting Publisher Portal account FTP/S or SFTP report Renotify Codapay transaction Error codes not listed in this document
Codashop Support Team	[e-mail]	Codashop integration Production testing request Content and price update Product page maintenance